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Frequently Asked Questions

Verified by Visa Frequently Asked Questions
This section offers additional information and details about Verified by Visa.

General questions

What is Verified by Visa?

Verified by Visa is an innovation service provided by Barclays Debit and certified by both Visa International and MasterCard® International, offering secure Internet shopping, using your preferred form of Internet payment - the Debit Card. Verified by Visa lets you add a personal password to your existing Barclays Debit debit card, getting added security and the reassurance that only you can use your Barclays Debit debit card online.

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How does Verified by Visa work?

When you purchase online, Verified by Visa issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You sign the receipt using your personal password and click 'Submit' to proceed with the purchase.Without your password, the purchase cannot take place.

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How does Verified by Visa protect me?

Since your card is protected by your personal password only you can use your card online.

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Will I need to apply for a new card to use Verified by Visa?

No. You will be able to use any of your existing Barclays Debit debit cards.

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When will my account be billed for Verified by Visa purchases?

Your account will be billed on the same date it is billed today.

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Where can I buy with Verified by Visa?

Many merchants are already a part of Verified by Visa, and more merchants are signing up!
Click here to see a list of participating online merchant sites.

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Do I have to pay for Verified by Visa?

No. Currently Barclays Debit is offering Verified by Visa free of charge!

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What are the system requirements for Verified by Visa?

Verified by Visa requires the use of Windows Microsoft® Internet Explorer 5.5, 6.0 (including 6.0 on XP SP2), 7.0 and 8.0, Windows Netscape® 7.2, Windows AOL ® 9, Windows Firefox® 1.0, 2.0 and 3.0, Opera® 9.5 and Macintosh Safari®.

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What happens when my Barclays Debit Debit Card expires?

When you are re-issued a new Barclays Debit Debit Card, the Verified by Visa service is automatically updated with the new card information. You do not need to re-register in order to continue using the Verified by Visa service.

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What happens if I cancel my Barclays Debit Debit Card and then get a new one with a different Card Number?

You will need to register the new card for the Verified by Visa service.

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Registration

What cards can I register with Verified by Visa?

You can register any of your existing & new Barclays Debit Debit Cards.

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How many Debit Cards can I register with Verified by Visa?

Only 1 Debit Card can be registered. If you have multiple Barclays Debit Debit Card's, you must register each card under a different Username & Password.

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Why do I have to supply personal information during registration?

The personal information you are supplying is used as a security measure to make sure you are the real cardholder. The information you supply is verified against the data stored in the Barclays Debit database.

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Why am I required to supply my e-mail during registration?

Your e-mail will only be used for important notifications from Barclays Debit, and in full accordance with the privacy policy and the terms of use.

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Can I use the same password for all of my Barclays Debit debit cards?

Yes. When you register to Verified by Visa you will select a login and a password. These will be valid for any of the cards you have registered. You must select a password between 6-15 characters, which includes at least one number and one letter. You may not use password(s) that you have used in the past. We recommend that you select a password that will be easy for you to remember and difficult for others to guess.

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What is a Login Name?

Your Login Name is an identification that provides additional protection. When you activate Verified by Visa for your card during shopping, a pre-assigned login name that Barclays Debit had selected for you is displayed. The login name is based on your first and last name. You will need this login name in your future purchases, and also in order to access your personal account manager. After activating Verified by Visa you receive an email message with a link. You can use this link to go online and change your login name.

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What is a Personal Message?

The Personal Message is a text (6-30 characters long) that you select during registration. This text should be personal, however not secret. Each time a Verified by Visa receipt will be presented to you by Barclays Debit you should look for the Personal Message - it proves it is a genuine Barclays Debit receipt. Please note - you cannot select a Personal Message that will be identical to the password. Your password must be kept secret, while the Personal Message is openly displayed on the receipt.

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What is the Card Security Code?

The Card Security Code is the last three digits that appear on the back of your card, on the signature panel. It is used as an extra security measure to make sure you are in the possession of the card you are registering.

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What do I do if I have problems during the registration process?

Barclays Debit customer service is available 24 hours 7 days a week excluding Christmas Day on 0870 156 6485. We will be happy to assist you with any problems and answer any questions you may have.

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Activation During Shopping

What is the Verified by Visa service?

Verified by Visa is a service offered by Barclays Debit in partnership with Visa and MasterCard International. Verified by Visa provides a way to password-protect Debit Card usage on the Internet. Simply register your Debit Card and choose a password. Your password is required when you use your card to make Internet purchases at participating merchants. The requirement of your password prevents unauthorised usage of your card on the Internet, giving you more confidence about making secure purchases online.

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What is 'Activation During Shopping'?

As a Barclays Debit client, we offer you the opportunity to activate Verified by Visa when you shop at a participating merchant. The activation process is simple and quick - all you have to do is enter a few identifying pieces of information, and select the personal password you will be using in your future purchases.
Please make sure you read and agree to the Terms of Use, as activating the service indicates you have done so. Note that you may not be offered to activate the service online if you had already registered your card to the service in the past.

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I activated Verified by Visa, and now I received an e-mail message saying I should personalise my account online. What does that mean?

When you activate Verified by Visa during shopping, you receive a pre-assigned Personal Message. When you personalise your account you can select a different personal message.

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What is a Login Name?

Your Login Name is an identification that provides additional protection. When you activate Verified by Visa for your card during shopping, a pre-assigned login name that Barclays Debit had selected for you is displayed. The login name is based on your first and last name. You will need this login name in your future purchases, and also in order to access your Personal Account Manager. After activating Verified by Visa you receive an email message with a link. You can use this link to go online and change your login name.

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What is a Personal Message?

When you activate Verified by Visa during shopping, a pre-assigned personal message that Barclays Debit has selected for you is displayed. When you pay online, always look for your personal message before you enter your password to ensure that you're using the authentic Verified by Visa service. After activating Verified by Visa you receive an e-mail message with a link. We recommend that you click on this link and create a new, truly personal message. Please note that your personal message must not be similar to your password.

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I activated Verified by Visa. Can I activate it for additional cards?

After you activate Verified by Visa for one card, you are welcome to add to the service any of your Barclays Debit Debit Cards. This includes Barclays Debit branded cards as well as our partner cards. To activate additional accounts, click here.

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Shopping with Verified by Visa

How do I buy with Verified by Visa?

When you purchase online, Verified by Visa issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You sign the receipt using your personal password, and click 'Submit' to proceed with the purchase. Without your password, the purchase cannot take place.
When you shop online with your Barclays Debit Debit Card, the Verified by Visa service will automatically be active at participating online stores.
For more information on shopping with Verified by Visa, view our demo.

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Where can I buy with Verified by Visa?

Many merchants are already a part of Verified by Visa, and more merchants are signing up! Click here to see a list of participating online merchant sites.

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What should I do if I purchase online but the Verified by Visa receipt does not appear?

First, check to make sure that the card you used for the purchase is one that you have registered with the Verified by Visa service. Second, determine whether the merchant is a participating Barclays merchant. If the merchant is participating and you are using the right card, contact merchant customer service.

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Can I purchase at merchants that do not participate in the Verified by Visa service?

Yes. However you will not be able to use Verified by Visa. To complete the purchase at such merchants, simply follow the regular checkout process.

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Where can I view the history of my Verified by Visa purchases?

You can view your receipt history by logging in to the Personal Account Manager.

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I forgot my password. What should I do?

If you forgot your password, select the Forgot your password,click here link that appears on the transaction record. In the following page, type your login name, and then enter the registration information. You will then be able to select a new password.

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I don't see my Personal Message on the receipt. What should I do?

Always look for your personal message before signing the receipt. If your personal message does not appear on the receipt, please do not sign it and contact our customer service personnel.

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The Personal Message on the receipt is not mine. What should I do?

Always look for your personal message before signing the receipt. If a personal message other than yours appears on the receipt, please do not sign it and contact our customer service personnel.

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The Personal Account Manager

What is the Personal Account Manager?

The Personal Account Manager is a special service offered by Barclays Debit, which helps you trace the receipts of your Verified by Visa purchases. In addition, it enables you to change your account settings: your e-mail address, password, and personal message.

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Do I need to write down the details of my online purchases?

No. You do not need to write down details of your online purchases. When using Verified by Visa you do not need to record or even type the purchase details anywhere. Reviewing your previous receipts online is a convenient option through the Personal Account Manager feature.

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How do I access the Personal Account Manager?

You can access the Personal Account Manager through the Verified by Visa web site at http://www.barclays.co.uk/personal/.
We also recommend that you add it to your favorites or bookmarks.

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I am trying to login to the Personal Account Manager but I forgot my password. What should I do?

If you forgot your password, select the Forgot your password, click here link that appears on the Personal Account Manager login. In the following page, type your login name, and then enter the registration information. You will then be able to select a new password.

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How do I change my password?

In the Personal Account Manager, access "Manage Your Profile", and select "Change your password". You will be required to enter the old password, select a new password and retype it for verification. You must select a password between 6-15 characters, which includes at least one number and one letter. You may not use passwords that you have used in the past. We recommend that you select a password that will be easy for you to remember and difficult for others to guess. You may also contact the customer service team to change your password.

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How do I change my Personal Message?

In the Personal Account Manager, access "Manage Your Profile", and select "Change your Personal Message". Your old personal message will be presented, and you will be able to select a new personal message (6-30 characters long). Please note that your personal message must not resemble your password. You may also contact the customer service team to change your personal message.

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How do I update the email address?

Your email address is used for important notifications from Barclays Debit. It is therefore important that you keep the email address in the Verified by Visa service updated. In the Personal Account Manager, access "Manage Your Profile", and select "Update your email". Your old email will be presented, and you will be able to enter a new one. You may also contact the customer service team to update your email.

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DDA - Disability Discrimination Act

What Accessibility features are provided on this site?

The following accessibility features are provided:

  • Support for windows reader.

  • Support of resizing the text.

  • Support for No Java Script.

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    How can I resize the text?

    In the browser go to View ==> Text Size and choose "Largest".

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    Where can I find more information on Accessibility?

    Accessibility reference can be found in:

  • W3 accessibility guidelines

  • W3 accessibility techniques

  • The Disability Discrimination Act 1995 (DDA)

  • JAWS a screen reader for Windows.

  • Windows-Eyes a screen reader for Windows.

  • PwWebSpeak a screen reader for Windows.
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