Frequently Asked Questions
Verified by Visa Frequently Asked Questions
This section offers additional information and details about Verified by Visa.
Verified by Visa is an innovation service provided by Barclays Debit and certified by both Visa International and Mastercard® International, offering secure Internet shopping, using your preferred form of Internet payment - the Debit Card. Verified by Visa lets you add a personal password to your existing Barclays Debit debit card, getting added security and the reassurance that only you can use your Barclays Debit debit card online.
Back to top
When you purchase online, Verified by Visa issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You sign the receipt using your personal password and click 'Submit' to proceed with the purchase.Without your password, the purchase cannot take place.
Back to top
Since your card is protected by your personal password only you can use your card online.
Back to top
No. You will be able to use any of your existing Barclays Debit debit cards.
Back to top
Your account will be billed on the same date it is billed today.
Back to top
Many merchants are already a part of Verified by Visa, and more merchants are signing up!
Back to top
No. Currently Barclays Debit is offering Verified by Visa free of charge!
Back to top
Verified by Visa requires the use of Windows Microsoft® Internet Explorer 5.5, 6.0 (including 6.0 on XP SP2), 7.0 and 8.0, Windows Netscape® 7.2, Windows AOL ® 9, Windows Firefox® 1.0, 2.0 and 3.0, Opera® 9.5 and Macintosh Safari®.
Back to top
When you are re-issued a new Barclays Debit Debit Card, the Verified by Visa service is automatically updated with the new card information. You do not need to re-register in order to continue using the Verified by Visa service.
Back to top
You will need to register the new card for the Verified by Visa service.
Back to top
You can register any of your existing & new Barclays Debit Debit Cards.
Back to top
Only 1 Debit Card can be registered. If you have multiple Barclays Debit Debit Card's, you must register each card under a different Username & Password.
Back to top
The personal information you are supplying is used as a security measure to make sure you are the real cardholder. The information you supply is verified against the data stored in the Barclays Debit database.
Back to top
Your e-mail will only be used for important notifications from Barclays Debit, and in full accordance with the privacy policy and the terms of use.
Back to top
Yes. When you register to Verified by Visa you will select a login and a password. These will be valid for any of the cards you have registered. You must select a password between 6-15 characters, which includes at least one number and one letter. You may not use password(s) that you have used in the past. We recommend that you select a password that will be easy for you to remember and difficult for others to guess.
Back to top
Your Login Name is an identification that provides additional protection. When you activate Verified by Visa for your card during shopping, a pre-assigned login name that Barclays Debit had selected for you is displayed. The login name is based on your first and last name. You will need this login name in your future purchases, and also in order to access your personal account manager. After activating Verified by Visa you receive an email message with a link. You can use this link to go online and change your login name.
Back to top
The Personal Message is a text (6-30 characters long) that you select during registration. This text should be personal, however not secret. Each time a Verified by Visa receipt will be presented to you by Barclays Debit you should look for the Personal Message - it proves it is a genuine Barclays Debit receipt. Please note - you cannot select a Personal Message that will be identical to the password. Your password must be kept secret, while the Personal Message is openly displayed on the receipt.
Back to top
The Card Security Code is the last three digits that appear on the back of your card, on the signature panel. It is used as an extra security measure to make sure you are in the possession of the card you are registering.
Back to top
Barclays Debit customer service is available 24 hours 7 days a week excluding Christmas Day on 0333 202 7464. We will be happy to assist you with any problems and answer any questions you may have.
Back to top
Verified by Visa is a service offered by Barclays Debit in partnership with Visa and Mastercard International. Verified by Visa provides a way to password-protect Debit Card usage on the Internet. Simply register your Debit Card and choose a password. Your password is required when you use your card to make Internet purchases at participating merchants. The requirement of your password prevents unauthorised usage of your card on the Internet, giving you more confidence about making secure purchases online.
Back to top
As a Barclays Debit client, we offer you the opportunity to activate Verified by Visa when you shop at a participating merchant. The activation process is simple and quick - all you have to do is enter a few identifying pieces of information, and select the personal password you will be using in your future purchases.
Please make sure you read and agree to the Terms of Use, as activating the service indicates you have done so. Note that you may not be offered to activate the service online if you had already registered your card to the service in the past.
Back to top
When you activate Verified by Visa during shopping, you receive a pre-assigned Personal Message. When you personalise your account you can select a different personal message.
Back to top
Your Login Name is an identification that provides additional protection. When you activate Verified by Visa for your card during shopping, a pre-assigned login name that Barclays Debit had selected for you is displayed. The login name is based on your first and last name. You will need this login name in your future purchases, and also in order to access your Personal Account Manager. After activating Verified by Visa you receive an email message with a link. You can use this link to go online and change your login name.
Back to top
When you activate Verified by Visa during shopping, a pre-assigned personal message that Barclays Debit has selected for you is displayed. When you pay online, always look for your personal message before you enter your password to ensure that you're using the authentic Verified by Visa service. After activating Verified by Visa you receive an e-mail message with a link. We recommend that you click on this link and create a new, truly personal message. Please note that your personal message must not be similar to your password.
Back to top
After you activate Verified by Visa for one card, you are welcome to add to the service any of your Barclays Debit Debit Cards. This includes Barclays Debit branded cards as well as our partner cards. To activate additional accounts, click here.
Back to top
When you purchase online, Verified by Visa issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You sign the receipt using your personal password, and click 'Submit' to proceed with the purchase. Without your password, the purchase cannot take place.
When you shop online with your Barclays Debit Debit Card, the Verified by Visa service will automatically be active at participating online stores.
For more information on shopping with Verified by Visa, view our demo.
Back to top
Many merchants are already a part of Verified by Visa, and more merchants are signing up!
Back to top
First, check to make sure that the card you used for the purchase is one that you have registered with the Verified by Visa service. Second, determine whether the merchant is a participating Barclays merchant. If the merchant is participating and you are using the right card, contact merchant customer service.
Back to top
Yes. However you will not be able to use Verified by Visa. To complete the purchase at such merchants, simply follow the regular checkout process.
Back to top
You can view your receipt history by logging in to the Personal Account Manager.
Back to top
If you forgot your password, select the Forgot your password,click here link that appears on the transaction record. In the following page, type your login name, and then enter the registration information. You will then be able to select a new password.
Back to top
Always look for your personal message before signing the receipt. If your personal message does not appear on the receipt, please do not sign it and contact our customer service personnel.
Back to top
Always look for your personal message before signing the receipt. If a personal message other than yours appears on the receipt, please do not sign it and contact our customer service personnel.
Back to top
The Personal Account Manager is a special service offered by Barclays Debit, which helps you trace the receipts of your Verified by Visa purchases. In addition, it enables you to change your account settings: your e-mail address, password, and personal message.
Back to top
No. You do not need to write down details of your online purchases. When using Verified by Visa you do not need to record or even type the purchase details anywhere. Reviewing your previous receipts online is a convenient option through the Personal Account Manager feature.
Back to top
You can access the Personal Account Manager through the Verified by Visa web site at http://www.barclays.co.uk/personal/.
We also recommend that you add it to your favorites or bookmarks.
Back to top
If you forgot your password, select the Forgot your password, click here link that appears on the Personal Account Manager login. In the following page, type your login name, and then enter the registration information. You will then be able to select a new password.
Back to top
In the Personal Account Manager, access "Manage Your Profile", and select "Change your password". You will be required to enter the old password, select a new password and retype it for verification. You must select a password between 6-15 characters, which includes at least one number and one letter. You may not use passwords that you have used in the past. We recommend that you select a password that will be easy for you to remember and difficult for others to guess. You may also contact the customer service team to change your password.
Back to top
In the Personal Account Manager, access "Manage Your Profile", and select "Change your Personal Message". Your old personal message will be presented, and you will be able to select a new personal message (6-30 characters long). Please note that your personal message must not resemble your password. You may also contact the customer service team to change your personal message.
Back to top
Your email address is used for important notifications from Barclays Debit. It is therefore important that you keep the email address in the Verified by Visa service updated. In the Personal Account Manager, access "Manage Your Profile", and select "Update your email". Your old email will be presented, and you will be able to enter a new one. You may also contact the customer service team to update your email.
Back to top
The following accessibility features are provided:
Support for windows reader.
Support of resizing the text.
Support for No Java Script.
Back to top
In the browser go to View ==> Text Size and choose "Largest".
Back to top
Accessibility reference can be found in:
W3 accessibility guidelines
W3 accessibility techniques
The Disability Discrimination Act 1995 (DDA)
JAWS a screen reader for Windows.
Windows-Eyes a screen reader for Windows.
PwWebSpeak a screen reader for Windows.
Back to top
|
